🧪 UAT Script — FriendChise V1

Instructions for the facilitator: Give the tester ONLY the task list. Do NOT explain how to do anything. Say: "Try to complete these tasks. Don't ask me for help — just try. If you're stuck, tell me what you're thinking out loud." Take notes using the observation sheet at the bottom.

Round 1 — Getting Started

"You just downloaded this app to manage your franchise store."

1. Sign up for an account
2. Create your franchise store
3. Invite a friend to join your store
4. Check your notifications

⏱ Expected time: ~10 minutes

Round 2 — Day-to-Day Management

"Your store is set up. Now manage your team and tasks."

1. Create a task called "Restock shelves" for tomorrow
2. Edit that task and change the due date
3. Mark that task as complete
4. Schedule a team member to work Monday 9am–5pm on the timetable
5. View a team member's profile and edit their info

⏱ Expected time: ~15 minutes

Round 3 — Admin & Permissions

"You need to set up roles and manage your store settings."

1. Create a new role called "Manager"
2. Give the Manager role full permissions
3. Change your friend's role to Manager
4. Create a timetable template for a typical week
5. Apply that template to next week
6. Transfer ownership of the franchise to your friend

⏱ Expected time: ~15 minutes

📝 Task List for the Tester (print/send this only)

Round 1 — Getting Started

1. Sign up for an account
2. Create your franchise store
3. Invite a friend to join your store
4. Check your notifications

Round 2 — Day-to-Day

1. Create a task called "Restock shelves" for tomorrow
2. Edit that task and change the due date
3. Mark that task as complete
4. Schedule a team member to work Monday 9am–5pm
5. View a team member's profile and edit their info

Round 3 — Admin

1. Create a new role called "Manager"
2. Give the Manager role full permissions
3. Change your friend's role to Manager
4. Create a timetable template for a typical week
5. Apply that template to next week
6. Transfer ownership of the franchise to your friend

📋 Observation Sheet

Fill this out while watching the tester. One row per task.

🎤 Post-Test Questions

Ask these after all rounds are complete:

1. What was the hardest task?
2. What confused you the most?
3. Was anything ugly or hard to read?
4. Is there anything you expected to exist but didn't?
5. Would you use this app? What's missing?

🔍 What to Watch For

Remember: Every time you want to help them — don't. Write it down instead. Their struggle is your data.